Never Split The Difference PB (9781847941497)

A former FBI hostage negotiator offers a new, field – tested approach to negotiating – effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. “Never Split the Difference” takes you inside his world of high-shakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most – when people’s lives were at stake.